Terms & Conditions

1. Service Scope

Refits provides doorstep mobile repair services where a technician visits the customer’s location to diagnose and repair the mobile device. In some cases, if the repair cannot be completed onsite, the device may need to be taken to the Refits service center for further repair.

2. Service Booking

Customers can request a service through website, mobile app, phone call, or WhatsApp.

Once the booking is confirmed, a technician will visit the customer at the scheduled time. Service timing may vary depending on technician availability and location.

3. Device Inspection & Diagnosis

The technician will first perform a device inspection and diagnosis to identify the issue.

The final repair cost will be confirmed after inspection.

If the customer decides not to proceed with the repair after inspection, a diagnostic or visit fee may be applicable.

4. Repair Time

Most basic repairs are completed within 30 minutes to 2 hours.

However, repair time may vary depending on the complexity of the issue and availability of spare parts.

5. Spare Parts

Refits may offer different spare-part quality or grade options depending on the device model, repair type and availability. Customers may choose the available option based on their requirements and budget.

Refits will recommend a suitable, reliable part option and, where available, may recommend genuine manufacturer-supplied or branded/Original-quality parts for better reliability and performance. The final selection of the available part option remains with the customer.
The selected part quality/grade and applicable warranty terms may be recorded on the repair invoice or service record.
Warranty coverage applies to the part and repair service in accordance with the warranty terms applicable to the selected part and the original repair. A warranty claim does not automatically entitle the customer to an upgrade to a different or higher-grade part.
Where a particular part, quality or grade is not available for a device, Refits will inform the customer before proceeding with the repair.
Refits does not represent an aftermarket or third-party part as an original manufacturer part. Where genuine manufacturer-supplied parts or branded/Original-quality parts are available, their description will be communicated to the customer before the repair..

6. Service Warranty Policy

At Refits, every completed repair or service is covered by a 90-day service warranty, subject to the terms outlined below. Our warranty is intended to provide customers with confidence in the quality of our repair service and applies specifically to the same issue addressed during the original service.

Warranty Coverage

The 90-day warranty covers:

The same issue that was repaired or serviced by Refits.
Repair workmanship related to the original service.
Applicable replacement parts supplied and installed by Refits, subject to the condition that the reported issue relates to the original repair.
Same-Issue Warranty

The warranty applies only to the issue addressed during the original repair.

For example, if Refits repairs a charging problem and the same charging issue occurs again within the warranty period, the customer may raise a warranty claim. A new or unrelated issue with the device is not covered under the original warranty.

Warranty Exclusions

The warranty does not cover:

New or unrelated problems that were not part of the original repair.
Physical damage occurring after the repair, including cracks, dents, impact damage or broken components.
Liquid or moisture damage occurring after the repair.
Damage resulting from misuse, negligence, unauthorized repair, modification or tampering.
Damage caused by external accessories, chargers, cables or power sources.
Software changes or third-party intervention that cause the reported issue.
Normal wear and tear or cosmetic deterioration.
Any condition specifically excluded in the applicable repair invoice or service record.
Warranty Claim Process

To register a warranty claim, the customer should contact Refits and provide the original repair or invoice details.

Refits may inspect the device to determine whether the reported problem is the same issue covered by the original service. If the claim is covered, Refits will take the appropriate corrective action in accordance with the original repair and applicable service conditions.

If the reported issue is found to be unrelated to the original repair or falls under an exclusion, it will be treated as a separate service and may be subject to a new quotation.

Customer Responsibility

Customers are expected to retain their Refits invoice or service record and contact Refits if the same issue reappears during the warranty period.

Any unauthorized opening, repair, modification or tampering with the device after Refits service may affect warranty eligibility.

Warranty Period

The standard Refits service warranty is 90 days from the date of the original repair/service.

The warranty is applicable only to the same issue addressed during the original service and does not extend to unrelated faults that develop during the warranty period.

Final Assessment

Warranty eligibility is determined after inspection of the device and review of the original service record. Refits reserves the right to determine whether the reported issue is related to the original repair or falls within the exclusions stated in this policy.

For warranty assistance, please contact Refits through our official support channels.

7. Data Responsibility

Customers are strongly advised to backup their data before the repair service.

Refits will not be responsible for any data loss during or after the repair process.

8. Device Condition

If the device has severe damage (such as motherboard damage, liquid damage, or multiple hardware faults), the repair outcome cannot be guaranteed.

The technician will attempt the repair, but the final result depends on the device’s internal condition.

9. Payment Terms

Payment must be made after the repair service is completed.

Accepted payment methods include:

Cash
UPI
Online Payment

In some cases, advance payment may be required if spare parts need to be specially ordered.

10. Cancellation Policy

Customers may cancel the appointment before the technician arrives.

If the technician has already reached the location, a visit charge may apply.

11. Limitation of Liability

Refits shall not be liable for any indirect loss, business loss, or data loss resulting from the repair service.

12. Service Availability

Doorstep repair services are available only in locations where Refits currently operates.

13. Customer Responsibility

Customers must ensure that:

The correct address and contact details are provided.
The device password or lock access is provided if required for repair.
The device is checked immediately after the repair is completed.

14. Acceptance of Terms

By booking a service with Refits, the customer acknowledges and agrees to these Terms & Conditions.

15. Independent Service Disclaimer

Refits is an independent repair service. We are not affiliated with, authorised by or endorsed by Apple, Samsung, OnePlus, Google or any other device manufacturer, and we are not an authorised service centre for any brand. Brand and product names are used only to identify the devices we repair and belong to their respective owners. Repairs by an independent service may affect any remaining manufacturer warranty on your device.

16. Free Tempered Glass Offer

A standard tempered glass screen protector is fitted free of charge with every display (screen) replacement. The offer applies to display replacements only, is subject to availability for the device model, cannot be exchanged for cash, and may be changed or withdrawn by Refits at any time. Screen replacement time of about 30 minutes is typical for most models but may vary with the device, part availability and the condition of the phone.