Privacy Policy

How Refits handles your personal data

Who we are

This policy explains how Refits ("we", "us") collects and uses personal data when you visit refits.in, use our app or book a doorstep repair. Refits is an independent doorstep mobile repair service, a GST-registered proprietorship (GSTIN 36KYWPS0256Q1Z2), Ground floor, Hi-tension Road, Laxmipuri, Valluvar Nagar, Sainikpuri, Secunderabad, Telangana 500094. For the purposes of India's Digital Personal Data Protection Act, 2023 (DPDP Act), Refits is the Data Fiduciary for the data described here.

What we collect

• Contact details: your name, phone number, email address, service address, pincode and landmark.
• Booking details: your device brand and model, the problem you report, the repair carried out, parts chosen, price, invoice and warranty records.
• Account details: if you create an account, your login email or phone and your booking history.
• Payment status: whether and how a bill was paid (cash, UPI or online). We do not store card numbers or UPI PINs.
• Website usage: pages visited, device and browser type and approximate location, collected through Google Analytics cookies.
• Location: only if you tap "detect location", your browser shares your position so we can show your city; it is sent to OpenStreetMap's Nominatim service to look up the city name and is not stored by us.

Why we use it

We use your data only to: confirm and schedule your booking; send the technician to your address; call or message you about the repair; issue invoices and handle warranty claims; meet tax and accounting obligations under GST law; prevent misuse of our services; and understand, in aggregate, how people use our website so we can improve it. We process your data on the basis of the consent you give when you book or sign up, and for legitimate uses permitted under the DPDP Act, such as complying with law.

Your phone and its contents

Our technicians repair your device in front of you and need access to it only to diagnose, repair and test it. If a passcode is needed to test the phone after the repair, you can enter it yourself. Please back up your data before any repair.

Who we share it with

We do not sell your personal data. We share it only with: the Refits technician assigned to your booking; service providers who host our website, app and database (such as Hostinger and Supabase) and process data on our instructions; Google, for website analytics and advertising measurement; and government or law enforcement authorities when the law requires it.

How long we keep it

We keep booking, invoice and warranty records for as long as tax and accounting laws require (GST law currently requires at least 72 months). Other data, such as account details, is kept while your account is active and deleted or anonymised when it is no longer needed, unless the law requires us to keep it.

Your rights

Under the DPDP Act you can: ask for a summary of the personal data we hold about you and how it is used; ask us to correct, complete or update it; ask us to erase data we no longer need to keep; withdraw consent you gave earlier (this will not affect processing already done); nominate another person to exercise your rights in case of death or incapacity; and raise a grievance with us. To use any of these rights, contact us using the details below.

Cookies and analytics

Our website uses cookies from Google Analytics and Google Ads to measure visits and the results of our advertising. You can block or delete cookies in your browser settings; the website will still work.

Security

We use access controls, encrypted connections (HTTPS) and reputable hosting providers to protect your data. No system is perfectly secure; if a personal data breach affects you, we will inform you and the Data Protection Board of India as the law requires.

Children

Our services are meant for adults. If you are under 18, please ask a parent or guardian to make the booking. We do not knowingly collect children's data without verifiable parental consent.

Grievances and contact

For any privacy question, request or complaint, contact: Grievance contact, Refits, Ground floor, Hi-tension Road, Laxmipuri, Valluvar Nagar, Sainikpuri, Secunderabad, Telangana 500094. Email: support@refits.in. Phone or WhatsApp: 08688246747 (24 hours a day, every day). We will respond within the time required by law. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

Changes to this policy

We may update this policy from time to time. The date at the bottom of this page shows when it was last changed.

Last updated: 15 October 2026